Support

“Jaspersoft’s tools allows us to focus on work that makes a difference for BT customers. By using the leading open source BI vendor’s software and support, we know we can be confident in the accuracy of the data, and the clean user interface allows us to focus on data that informs our customer support,” said John Sweet-Escott, Unisys Project Director.

Jaspersoft Technical Support—Delivered by Experts

Product line executives, business analysts, and knowledge workers love Jaspersoft because its powerful and easy to use. IT administrators love it because Jaspersoft “plays well with others.” And that means less time spent trouble shooting problems and a dramatically lower total cost of ownership.

But if you do need support, Jaspersoft is there. When you talk with a support engineer, you’re talking with a seasoned expert in Jaspersoft technology who is dedicated to a timely resolution of your issue. We routinely update our Technical Support team on new product features and team members are equipped with a variety of platform and software environments to reproduce and resolve any issue.

We have conveniently packaged incident packs and subscription options for every customer—from businesses requiring standalone or operational business intelligence to developers looking to enhance their applications with flexible, embeddable BI. Compare our plans and find the right one to fit your needs.

Jaspersoft Support Packages

Professional Premium Support

Jaspersoft’s Professional Premium Support provides mission-critical support for Professional Edition customers. With unlimited incidents, extended support hours, and access to premium documentation and knowledge resources, it provides the highest degree of confidence that you will have the support you need when you need it most.  Professional Premium Support is ideal for customers leveraging the Professional Edition products for high profile applications that require high availability, including:

• Global enterprise deployments
• Deployments embedded or integrated into a revenue generating product (ISV/OEM)
• Time-sensitive reporting and analysis

Professional Standard Support

Jaspersoft’s Professional Standard Support provides a low-cost support solution for Professional Edition customers. Included with all professional edition license packs, the standard support package provides for a limited number of support incidents combined with weekday support hours as well as access to premium documentation and knowledge resources.  Professional Standard Support is ideal for customers leveraging the Professional Edition products for applications such as:

• Departmental or local deployments
• Extended deployment design and development efforts

Incident Support Packages

Incident Support Packages provide a minimum level of support for prototypes and non-critical implementations of Jaspersoft Professional Products and Community Projects. Support incident packs are perfect for those that only occasionally need the help of a trained Jaspersoft technical support engineer, including:

• Community project users (open source project use)
• Evaluators of Professional Edition products

Compare support subscription plans, and find the support plan that's right for you. Learn More.

Similar subscription options are available for OEMs and ISVs that want to embed Jaspersoft into their products. Contact us for details and pricing.